Frequently Asked Questions
Why is Docu-Store the best solution for storing my archive?
We strive to always offer you the most safe and secure solution for storing your archives, while keeping what is important to you confidential. Only authorised employees of Docu-Store have access to the repository of the Record Centres and all Docu-Store employees are strictly regulated by signing a confidentiality agreement.
For us, our specialist approach to Records Management is key. Docu-Store is a service provider that offers a total platform for Records Management, Confidential Destruction and Data Protection services as a total solution.
Is external archive storage expensive?
In almost all cases external archive storage is cheaper than doing it yourself. Internal archiving costs include office space, and staff for managing and handling of the archive. By eliminating these costs external storage is likely cheaper than storing your archives internally.
Moreover, in the majority of cases an internal archive is not as secure against burglary, water, fire, and pests.
Finally, with internal archiving often there is no document management presence, leading to a lack of accountability and traceability of files.
We currently use an off-site self sotrage facility, what advantages can Docu-Store offer?
Docu-Store's experience has been that their relative charges are significantly better value than self storage facilites, often up to 50% cheaper.
We are the specialists in managing archive files which includes archive retrieval, destruction and delivery, this frees up your staff to do what they do best. We pick up, destroy and deliever without you ever having to leave the office.
How quickly is a request for delivery or pick up of our documents actioned?
Anytime you need to retrieve a document Docu-Store works with the utmost care so that you have it as soon as possible. Docu-Store prides itself in providing delivery within 24 hours of receiving a request.
How do I request carton or file pick up?
To request a carton or file to be returned to you, you can either email us or fax on Docu-Store supplied stationary.
How is the authorisation of access to my records regulated?
Through an authorisation form that we will ask you to fill out for us, we will identify the people within your organisation or company that you want to grant authorisation to. We will restrict access to your documents stored at Docu-Store only to the people specified by you. The people authorised by you can add, delete or retrieve records with Docu-Store by email or fax. Docu-Store will not give access to your archive to anyone not authorised by you.
Are the employees of Docu-Store screened?
Only authorised employees of Docu-Store have access to the repositories of the Record Centres. All Docu-Store staff have current police and security checks. Docu-Store is a professional organisation that recognises the importance of its employees. Expertise and specialist knowledge are extremely important for the quality of our service.
Our clients and colleagues associate Docu-Store with safety and security. For this reason we strive to ensure that our organisation remains the forerunner to working in a safe and secure manner.
How does Docu-Store protect its Records Centres against fire, water and other damage?
Your archive contains documents that are of great value to you. Docu-Store implements the highest security measures to protect your files against fire, water and other damage. Our security procedures are always checked and certified.
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