1. Who we are
This website (docu-store.co.nz) is operated by Dachre Holdings Limited, trading as Docu-Store. We provide secure document storage, records management, and confidential document destruction services to businesses across the Bay of Plenty and Central North Island.
Docu-Store is committed to protecting the privacy of the personal information we collect and hold. This policy explains how we handle personal information in accordance with the New Zealand Privacy Act 2020.
If you have any questions about this policy or how we handle your information, please contact us at info@docu-store.co.nz.
2. What This Policy Covers
This policy covers:
- The personal information we collect and how we use it
- How long we keep your information
- Your rights to access and correct your information
- How we handle data collected automatically through the website (cookies, analytics)
- Embedded content from other websites
- Security of your information
- Privacy breach notification
Last updated: 2026 May
3. Information We Collect
Information you provide directly
When you contact us through our website, by email, or by phone, you may provide personal information such as:
- Your name
- Your company name
- Your email address and phone number
- Any details you include in your enquiry
We collect this information for the following purposes:
- Responding to your enquiry or quote request
- Arranging an on-site assessment
- Providing our storage, records management, or destruction services
- Issuing invoices and managing your account
- Meeting our legal and tax obligations
We will not use your information for any other purpose without your consent.
Information collected automatically
When you visit our website, we automatically collect some technical information through Google Analytics and our hosting platform, including:
- Your IP address
- Browser type and device information
- Pages visited and time spent on the site
- The website that referred you to us (if any)
This information is used in aggregate form to understand how visitors use our site and improve it. We do not use it to identify individual visitors.
4. Cookies, Analytics and Advertising
Our website uses cookies for the following purposes:
- Essential cookies that help the site function properly
- Analytics cookies (via Google Analytics) that help us understand how visitors use the site
- Advertising cookies (via Google Ads) that help us measure the performance of our online ads and, where used, show our ads to people who have previously visited our site (remarketing)
Google may place cookies on your device to measure ad performance — for example, to record when a visit to our site came from one of our ads or when you submitted a contact form. You can opt out of personalised Google advertising at any time via Google’s Ads Settings page (adssettings.google.com).
You can also disable cookies in your browser settings, although some parts of the site may not work as expected if you do.
5. Embedded Content
Our website may include videos embedded from YouTube. When you view a page containing an embedded YouTube video, YouTube (owned by Google) may set cookies and collect data about your visit in accordance with Google’s privacy policy (policies.google.com/privacy). This happens whether or not you click play on the video.
6. Sharing Your Information
We do not sell, rent, or share your personal information with third parties, except where:
- You have given us permission to do so
- It is necessary to deliver the service you have requested (for example, our email delivery service SMTP2Go is used to send contact form submissions to our inbox)
- We are required or permitted to do so by law
Some of the service providers we use (for example, our email and analytics providers) may store data overseas. Where this happens, we take reasonable steps to ensure your information is protected by comparable privacy standards, as required under the Privacy Act 2020.
7. How Long We Keep Your Information
We retain your personal information only for as long as needed to:
- Respond to your enquiry and provide our services
- Comply with our legal, tax, and regulatory obligations (including the seven-year retention period required under New Zealand tax law for business records)
- Manage and audit our business operations
Contact form enquiries that do not result in an ongoing client relationship are retained for a reasonable period and then deleted.
8. Your Rights
Under the Privacy Act 2020 you have the right to:
- Request access to the personal information we hold about you
- Ask us to correct any information that is inaccurate or out of date
- Request that we delete personal information we no longer have a lawful reason to keep
To make any of these requests, please email us at info@docu-store.co.nz. We will respond within 20 working days as required by law.
9. Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification, or disclosure. These steps include:
- Physical security at our facility (alarmed, access-controlled, monitored)
- Staff confidentiality agreements and police background checks
- Secure email and IT systems
- Restricting access to personal information to staff who need it for their role
While we take security seriously, no method of transmission over the internet is completely secure. If you have concerns about how your information is being handled, please contact us.
10. Privacy Breaches
If we become aware of a privacy breach that is likely to cause serious harm, we will notify the affected individuals and the Office of the Privacy Commissioner as required by the Privacy Act 2020.
11. Links to External Websites
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. This policy applies only to information collected by Docu-Store.
12. Changes to This Policy
We may update this policy from time to time. The current version will always be available on this page, with the “Last updated” date at the top.
13. Contact Us
For any questions, requests, or concerns about your privacy:
Email: info@docu-store.co.nz Phone: 07 543 1552 Address: 6A Maleme Street, Greerton, Tauranga 3112
You also have the right to make a complaint to the Office of the Privacy Commissioner at any time: privacy.org.nz — Phone: 0800 803 909